Privacy Policy
Effective Date: June 1st, 2025
Arterra Properties Inc. ("Company", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website arterra-properties.com (the "Site") or otherwise interact with us in the course of our property management services in British Columbia, Canada.
1. Scope
This Privacy Policy applies to personal information collected by Arterra Properties Inc. through our website and during communications related to our property management services. This policy complies with British Columbia’s Personal Information Protection Act (PIPA) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
2. What Personal Information We Collect
We may collect the following information:
Contact Information: Your name, email address, phone number, and any details submitted through our contact forms or inquiry requests.
Property Inquiry Details: Information you voluntarily provide related to a rental property, including desired move-in dates, household size, or rental preferences.
Communication Records: Emails, messages, or call logs related to your property management inquiries or service requests.
Website Usage Data: IP address, browser type, device information, pages visited, and general location (city/region), collected via cookies or similar technologies.
We do not collect payment information or process any financial transactions through our website.
3. How We Use Your Information
We use the information collected to:
Respond to inquiries about rental properties or management services
Facilitate communication between tenants, owners, and service providers
Schedule viewings, collect rental applications, or arrange maintenance (with your consent)
Improve our website and services through analytics
4. Consent
By submitting your personal information to us, you consent to the collection, use, and disclosure of that information as outlined in this policy. You may withdraw your consent at any time by contacting us (see Section 9).
5. Disclosure of Your Information
We do not sell or rent your personal information. We may disclose your information only in the following circumstances:
To trusted service providers (e.g., maintenance contractors, background check agencies) who assist in delivering our property management services
To comply with legal or regulatory requirements
With your consent, to property owners or tenant applicants involved in a lease or service agreement
All third parties are contractually obligated to protect your data.
6. Data Retention
We retain personal information only as long as necessary to fulfill the purpose it was collected for, or as required by law (e.g., residential tenancy compliance or legal obligations).
7. Security
We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no internet transmission is 100% secure. We encourage you not to submit sensitive personal information via unsecured web forms.
8. Your Rights
Under PIPA and PIPEDA, you have the right to:
Access your personal information held by us
Request correction of any inaccurate or incomplete information
Withdraw consent (subject to legal or contractual limitations)
To exercise these rights, please contact us directly.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact:
Arterra Properties Inc.
Email: helloarterraproperties@gmail.com
Phone: 250-864-0694
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legislation or business practices. The latest version will always be available on our website.